By using AktieNow's Advanced Conditionals app, in addition to hiding options for custom fields, it is also possible to hide options for native Zendesk fields, such as ticket status and assigned group.

Support scenario:

I have a junior support team, and I've noticed that it's common for tickets to be transferred to other groups in my Zendesk inappropriately. Restricting this sending will ensure that there are no more operational errors, that the service guidelines are followed, and that the service flow is organized and efficient.

With Zendesk:

Currently, it is not possible to hide native Zendesk fields through any rule that can be created within the platform.

With Advanced Conditionals:

Simply define a condition where the group is "Support" and select the native field visibility action to hide all groups that cannot be transferred by this support group.