By using AktieNow's Advanced Conditionals app, you can define field display conditions based on multiple ticket data, customizing and optimizing your support operations.

Support scenario:
I need a simple ticket form that can help me build reports but also displays the right fields under the right conditions. This dynamic structure needs to fit my operations, where based on two or three fields, a new field is displayed. This way, my agents will fill in the appropriate fields and I will have reliable data to improve my customer support.

With Zendesk:

Zendesk's native Conditions feature is useful in some cases, but it has significant limitations, as it's not possible to create display rules based on groups or by filling in more than one field. It's common to create more fields than necessary to ensure information is displayed correctly.

With Advanced Conditionals:
I can create field display rules using as a condition the specific support group of my operation, or by filling in several other ticket fields. I can also create field display rules based on tags, which gives me great flexibility in my day-to-day operations.